Effective date: September 28, 2026
ProstaVive is sold and shipped by its manufacturer, and all refunds are handled directly by the manufacturer. The policy below is the manufacturer's refund and return policy. prostawiv.com is an independent review website and does not process orders or refunds.
You have 180 days (6 months) from the date of your order to try the product and give it enough time to work for you. You're welcome to use as much of your guarantee period as you need. If you're not satisfied with the results, simply contact the manufacturer to request a refund.
Follow these 3 steps to get your refund:
1. Check that you're within the guarantee period. Make sure it has been no more than 180 days since the date of your order. If you're not sure when you ordered, search your email for your order or shipping confirmation, or check your order slip.
2. Email the support team. Send an email to support@prostavive.org with "Refund Request" in the subject line so your message reaches the right person quickly. Include:
3. Return your bottles. After an agent confirms your request, send all of your bottles, both empty and unopened, to the returns address below. No return label is required; you cover the return postage. Email the tracking number of your return to support so it can be processed quickly.
285 Northeast Ave
Tallmadge, OH 44278
United States
Important: Contact support and receive confirmation from an agent before you send your return. Otherwise your return may be impossible to locate, and your refund may be delayed.
Once your return has been received and registered, you'll be refunded in full and will receive an email confirmation when your refund is issued. It usually takes 5-10 business days for the refund to appear on your statement.